Last updated: June 2026

This policy applies to all items purchased on a pre-order basis from Silva Collection (operated by Silva Production LLC). A pre-order means your order is reserved and prepared specially for you rather than shipped from existing stock. Please read this policy carefully before placing a pre-order, as your purchase confirms that you understand and agree to these terms.

What "Pre-Order" Means

A pre-order lets you reserve an item before it is ready to ship. Because we prepare each order specifically for you, there is a production and processing period between the time you place your order and the time it ships.

How to tell if an item is a pre-order: Pre-order items are clearly marked as such in the product description. If an item's description does not mention pre-order, the item is not a pre-order and this policy does not apply to it.

Payment

The full amount is charged at checkout when you place your order. This payment secures your item and allows us to begin processing it.

Processing & Shipping Times

- Orders typically ship within 6–8 weeks from the date your order is placed.

- This window is an estimate, not a guarantee, and reflects production and processing time only.

- Shipping transit time is additional and depends on your location and the delivery method selected at checkout.

You will receive a shipping confirmation email with tracking information once your order is on its way.

Order Confirmation & Updates

- After you place your order, you'll receive an order confirmation by email.

- We'll keep you informed of your order's progress and notify you of any significant changes.

- If you need to correct your shipping address or change your size, please contact us through our contact page within 24 hours of placing your order. We'll do our best to accommodate changes before production begins, but we cannot guarantee changes after that point.

Cancellations, Changes & Returns

- Because each item is produced specially for you, orders cannot be cancelled once they have been placed. Please double-check your size, color, and shipping details before completing checkout.

- Once your order has been delivered, returns and exchanges are handled under our standard Return & Exchange Policy, which explains eligibility, timeframes, and conditions.

This does not affect your statutory rights, including any rights you may have regarding faulty or misdescribed goods.

Delays

Occasionally, production or supply factors outside our control may extend the estimated timeframe. If this happens:

- We will notify you by email as soon as we are aware of a delay.

- We will provide an updated estimate where possible.

We appreciate your patience and will always work to get your order to you as quickly as we can.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or is not what you ordered, please submit a request through our Return & Exchange Form, select "Exchange," and upload clear photos showing the issue along with your order number. Claims must be submitted within 7 days of delivery. Full details are available in our Return & Exchange Policy.

Questions

If you have any questions about your pre-order or this policy, please reach out through our contact page and we'll be happy to help.